Shipping policy
Shipping policy
All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping in the United States is free for orders over $50. Shipping internationally is free for orders over $75.
Curbside pickup
You can skip the shipping fees with free local pickup. Before placing your order, contact me via social media or email and I will send you a code for free shipping. Your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready and we can configure the meet up place and time.
International Shipping
We offer international shipping to all countries. Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. TheEcoJeweler is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at AlissaBrynDesign@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at AlissaBrynDesign@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at AlissaBrynDesign@gmail.com.